SamTronix N.V. (“SAMTRONIX”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you visit or use the SAMTRONIX website.

Last Updated: August 2026

1. Information We Collect

When you place an order or reserve a product through our website, we may collect information that you provide to us, such as:

  • Your name
  • Telephone or mobile number
  • Email address
  • Information about the product you wish to reserve
  • Information you provide when contacting us about an order or reservation

We only request information that is reasonably necessary to communicate with you and process your product reservation or customer enquiry.

2. Website Orders and Product Reservations

The SAMTRONIX website allows customers to place an order and reserve products.

We do not process payments through the website.

When you submit a product reservation, the information you provide may be used by SAMTRONIX to contact you regarding the reserved product, its availability, and the next steps for completing the purchase.

3. How We Use Your Information

We may use the information you provide to:

  • Process and manage product reservations
  • Contact you regarding your order or reservation
  • Respond to questions and customer enquiries
  • Provide information about products and services you have requested
  • Handle warranty, return or exchange enquiries
  • Maintain and improve our customer service and website

4. WhatsApp and Other Communication

Our website may provide customers with the option to contact SAMTRONIX through WhatsApp or other communication channels.

If you choose to contact us through these services, the information you provide will also be subject to the privacy practices and terms of the relevant service provider.

5. Payment Information

SAMTRONIX does not process online payments through the website.

We therefore do not request or process credit-card or debit-card payment details through the website’s product reservation process.

Any payment made separately when completing a purchase will be handled according to the applicable payment arrangements provided by SAMTRONIX.

6. Sharing of Personal Information

SAMTRONIX does not sell your personal information.

We may use or disclose information when reasonably necessary to:

  • Process your product reservation or customer request
  • Communicate with you about your order
  • Provide customer support
  • Comply with applicable legal requirements
  • Protect the rights, property or safety of SAMTRONIX, our customers or others

7. Protection of Your Information

SAMTRONIX takes reasonable steps to protect the personal information provided through the website from unauthorized access, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including customer service, reservations, warranty or return-related matters, and applicable record-keeping requirements.

9. Cookies and Website Technologies

Our website may use cookies or similar technologies that are necessary for the website to function properly and to provide a better browsing experience.

Where applicable, cookies may be used to remember website settings or support website functionality.

10. Third-Party Services

Some website features may rely on third-party services or platforms.

When you use a third-party service through our website, such as WhatsApp or another external service, that service may process information according to its own privacy policy and terms.

11. Your Privacy Questions

If you have questions about this Privacy Policy or want to ask about the personal information you have provided to SAMTRONIX, please contact us.

Sam Tronix N.V.

Phone: +597 7413289
Chat: +592 8889414

12. Changes to This Privacy Policy

SAMTRONIX may update this Privacy Policy from time to time.

When changes are made, the updated version will be published on this page with a new “Last Updated” date.

By continuing to use the website after changes are published, you acknowledge the updated Privacy Policy.